Sea and air freight, Wangara
About Red Nav
Suzette and her team are experienced in freight forwarding. Red Nav has been moving sea and air cargo out of Wangara, Perth, Australia since 2006. You get both.
We handle imports and exports for Australian and international businesses through any port or airport in Australia. As we are based in Wangara, most of the cargo moves through Fremantle, and the person who answers the phone knows what a bill of lading is.
What we actually do
Full container loads, part loads, breakbulk, refrigerated cargo and oversized project freight. Sea and air. In and out. We collect cargo Ex Works (from the supplier’s door), Free On Board (FOB, port or airport of departure), C&F (Cost and Freight), CIF (Cost, Insurance and Freight) or DAP (Delivered at Place), depending on the Incoterms of the sale.
Most of it comes through Fremantle, which handles more than 99 per cent of Western Australia’s container trade. We are in Wangara, at the northern end of that run.
We make sure the documentary requirements are in place ahead of time, and we arrange the road leg too, so you only have to liaise with one company all the way. Your container can come off the wharf and reach your door without you handing it to somebody else halfway.
Customs clearance
Customs clearance of imported cargo is arranged through licensed customs brokers. We are not a licensed brokerage ourselves, but we work with excellent wholesale customs brokers who specialise in everything to do with Customs, Biosecurity and the Australian Border Force. That way you get the best advice for a smooth import, with all the boxes ticked before the vessel arrives. We also advise clients if any concessions are available, saving you money wherever we can.
We start the clearance before the vessel berths, not after.
Usually about three days out. It sounds like a small thing. It is the difference between collecting your container as soon as possible and not having to pay demurrage, which can be costly.
You will know what is happening
When possible, we send you photographs of your freight being loaded. Most forwarders give you only a tracking number. We send photos too. When you have money tied up in a shipment sitting somewhere between a factory and a wharf, seeing it makes a difference.
You also hear from us before you have to ask. We regularly send e-mails to keep you informed of where and when your cargo transits. If a vessel slips, we ring you.
Our philosophy is to keep our clients informed at all times. Having goods which you have invested in travel internationally is a scary concept, and it is important that our clients understand the process, the timing and the risks involved. We can’t control the weather, port or vessel maintenance or changes in vessel schedules, but we can keep you informed of any delays.
That is because of something Suzette tells everyone who works here:
“We must make them feel safe, because it is a scary thing. They have invested a lot of money. They are already heightened by the time they get to us. We need to calm them down and make them feel safe.”
Suzette van der Heijden
How fast you hear back
Straightforward quotes usually go out the same day, often inside the hour. Complicated ones, project cargo and out of gauge cargo, take longer because there are more processes involved.
We say usually rather than guaranteed. A bad week is a bad week, and we would rather tell you that than promise something we cannot always hold to.
Who you will deal with
Either Suzette, Sarah-Lee, Marisa, Natalie or Helena will take your call.
Five women in an industry that is more than three quarters men. That was not a plan. We never planned to have a female only office. It is just who turned up and stayed. We think it is part of why the service feels the way it does. More on that here.
You get a person who knows your shipment, not a queue.
Where we are
Unit 26, 110 Inspiration Drive, Wangara, Perth WA 6065.
More about what we do as a freight forwarder in Perth.
Phone 08 9303 2110, 08 9303 2116 or 08 9303 2118.
Have a look at the freight we move, or get a quote and we will come back to you, usually the same day.